Workshops
Non-training option: Learn by watching an expert generate PAF feedback for you!
Licensing and train-the-trainer

 Workshops

2-day workshops are available primarily on a dedicated organizational in-house basis. Public sessions are available in the Ottawa area.

Workshop information, components and overview (PDF file)
In-house workshops: Contact us to arrange
Public workshops: Information and registration

We can also customize the generic workshop to create a seamless integration with any existing employee development, coaching/mentoring, or performance management and appraisal system.

Non-training option: Learn by watching an expert generate PAF feedback for you!

Use our experts to provide individualized support on an “as required” basis to support managers who would like help creating feedback to deal with a specific situation. In consultation with the manager we create the words that he or she can use to correct the performance of a direct report or give constructive feedback/advice to a person who does not report to them.

               What is involved?         Benefits       Cost/Guarantee

What is involved?

All managers need to do is pick up the phone and call us. We listen to the manager explain the problem and ask questions to clarify the situation. From this we can determine whether it is an issue that is best resolved with feedback or whether some other method would be more effective.

Feedback issue: Discuss what s/he should say and create the words necessary to say it. Get confirmation that the manager thinks it will work for him/her.

Non-feedback issue: Explain why feedback won’t work to change performance and outline an alternative strategy. Discuss what s/he should say instead, and get confirmation that the manager thinks it will work for him/her.

We then allow the manager to role-play the words if s/he wishes in order to practice delivering the feedback. Discuss how to deal with possible employee reactions. Give advice and feedback until he or she feels comfortable and confident enough to say it to the employee in question.

Follow-up debriefing to discuss how the actual session went.

Benefits

• It is quick (half-an-hour to an hour), painless, confidential, just-in-time help.
• Provides the confidence and ability to give the feedback to the person in question.
  
• Enables managers to tackle a situation that they might have avoided and or made worse by handling it poorly.
  
• Managers still learn the basics of PAF by participating in the process of watching the expert develop the feedback.
  
• Removes the difficulty managers face developing good feedback without removing their responsibility to do it.
• Goodwill: Managers perceive this as a service that demonstrates the organization is responding to their needs in an area in which they desperately want concrete help.
  
• No need to pull managers off the job for 2 days.
  
• Cheaper for the organization than a workshop.

 Cost and Guarantee

We charge a reasonable flat rate for this service and guarantee our work. If the manager believes that the feedback we create (or the advice we give) has not helped him or her to deal with the situation better than he or she could have without it, then the organization does not pay.

Licensing and Train-the-Trainer

•  Train-the-trainer

Certifies an individual to deliver the workshop and provide follow-up coaching.

•  Train-the-coach

Certifies an individual to coach managers in applying PAF to real-life situations – either individually or in a classroom setting. It does not qualify them to deliver the workshop. 

Public workshops

For information or to register for upcoming workshops please contact John Welch johnw@itplanit.com at ITPLANIT, our training partner in the National Capital Region.